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Refund and Cancellation Policy

Effective Date: November 19, 2024
Last Updated: November 19, 2024

At Suavez Tattoo, we strive to provide a professional and seamless experience for all clients. This Refund and Cancellation Policy outlines the terms regarding appointment cancellations, rescheduling, and refunds.

1. Booking Deposits

  • All appointments require a non-refundable deposit to secure your booking.
  • The deposit will be applied to the total cost of your tattoo session.
  • Deposits ensure the artist’s time and commitment to your appointment.

2. Cancellations

  • Cancellations must be made at least 48 hours prior to your scheduled appointment to transfer your deposit to a new date.
  • Cancellations made within less than 48 hours or no-shows will result in the forfeiture of your deposit.
  • If Suavez Tattoo needs to cancel or reschedule your appointment, your deposit will remain valid for a future session.

3. Rescheduling

  • You may reschedule your appointment once, provided you give at least 48 hours’ notice.
  • Additional rescheduling requests may require a new deposit.
  • Rescheduling with insufficient notice (less than 48 hours) may result in the loss of your deposit.

4. Refunds

  • Deposits are non-refundable.
  • Refunds will not be issued for completed tattoos unless there is a proven issue directly attributable to the artist’s work.
  • Refund requests for unused sessions or packages must be discussed directly with Suavez Tattoo and will be evaluated on a case-by-case basis.

5. Late Arrivals

  • Please arrive on time for your appointment. If you are more than 15 minutes late, your session may need to be rescheduled, and the deposit may be forfeited.

6. Changes to Designs

  • Significant changes to the design requested after confirmation may require additional time or charges.
  • We recommend discussing your ideas thoroughly during the consultation to avoid last-minute changes.

7. How to Cancel or Reschedule

  • To cancel or reschedule your appointment, please contact us at:

Please provide your name, appointment date, and reason for the request.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted here with an updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this policy, please contact us:

  • Email: tonysuarez@suavez.art
  • Phone: +1 (408) 504-0673
  • Address: 4211 Barrymore Dr, San Jose, CA 95117, United States